Client Relationship Manager

We are looking for a CLIENT RELATIONSHIP MANAGER  to join our growing team!

Position Overview

Manages and develops sales plans for a team of account managers. Ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. May set sales targets or quotas. May make suggestions for product improvements or expanding sales channels. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs.

Position Summary

• Extensive knowledge of platform system and tools
• Manages subordinate staff in the day-to-day performance of their jobs
  true first level manager
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Has some authority for personnel actions with support of the director
• Trains team on best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• A specialist on complex technical and business matters
• Ensure the CRM team is fully trained on our products and services to effectively cross sell our suite of products
• Supervise the crafting of proposals, identification of at-risk partnerships, resolution of dilemmas and identification of growth opportunities
• Liaise with Product team and ensure prioritization of partner facing initiatives

We would love to chat if you have...

Experience

• • Requires 3 years of experience in the related area as an individual contributor
    1-3 years supervisory experience required
  • Bachelor’s degree required
  • Must have excellent analytical and problem-solving skills
  • Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
  • Extensive knowledge of the function and department processes

Other Skills

• • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
  • Strong client focus with exceptional collaborative and influencing skills

About Us

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off  
• Hybrid Work Set Up
• Purpose-Driven Culture  
• Work-Life Balance  

• Passionate About Community Involvement  
• Company Paid Parental Leave 

 
All persons hired will be required to: 

• Verify their identity, 
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and 

• Complete any required employment eligibility verification form upon hire.