Training & Quality Manager

We are looking for a TRAINING & QUALITY MANAGER to join our growing team!

Position Overview

Directs the design, planning, and implementation of corporate training programs aligned with the objectives and strategy of the company.

Position Summary

• Develop and implement effective training programs for both new and existing employees. 
• Identify trai Create and maintain training materials, including manuals, presentations, and online resources.
• Create and maintain training materials, including manuals, presentations, and online resources.
• Conduct regular quality assessments and develop action plans for improvement.
• Collaborate with department heads to understand specific quality requirements
• Establish key performance indicators (KPIs) to measure training effectiveness and quality performance. 
• Provide timely feedback to employees and managers based on performance assessments.
• Stay updated with industry trends and best practices in training and quality management.
• Manages a departmental sub-function within a broader departmental function
• Creates functional strategies and specific objectives
• Regular training sessions, workshops, and skill enhancement programs will be organized to ensure our team members stay updated with industry trends and best practices
• Establish comprehensive quality assurance processes to monitor, evaluate, and improve the quality of our services, leading to higher customer satisfaction rates. 
• Will perform rigorous quality checks and ongoing training will minimize errors, leading to improved operational efficiency and cost savings. 
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We would love to chat if you have...

Experience

• Preferably with 5-7 plus years of related experience
• At least with a bachelor's degree
• Certification in Six Sigma is an advantage

Computer Technical

• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications

Other Skills

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• Excellent verbal and written communication, organization and follow up skills
• Great in relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to manage from the big picture as well as dig into the details when needed
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
• Skilled at interacting with employees at all levels within the organization

About Us  
Community Brands – leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

At Community Brands, a great company awaits you... 

• Market-Competitive Compensation 
• Generous Allowances & Benefits 
• Quarterly Performance Bonus 
• Flexible Planned Paid Time Off 
• Annual Leave Credit Conversion 

• Medical Insurance 
• Dependents' HMO Coverage 
• Dental Coverage 
• Comprehensive Life Insurance 
• Casual Environment 

• Purpose-Driven Culture 
• Work-Life Balance 
• Passionate About Community Involvement 
• Equal Opportunity Employer 

All persons hired will be required to: 

• verify their identity, 
• verify they are eligible to work, without sponsorship, in the country they are to be employed in, and 
• complete any required employment eligibility verification form upon hire. 

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